A. BigRoad provides innovative and easy-to-use solutions that simplify safety and compliance for thousands of drivers and fleets across North America.
The solutions we provide include:
A. More than 350,000 drivers and 30,000 fleets across North America have chosen BigRoad as their compliance partner.
Drivers can download the BigRoad Mobile App for free to their Android or iOS device (smartphone or tablet) to replace paper logs. DashLink enables drivers to get on the path to ELD mandate compliance with engine-connected logging.
Fleet managers, dispatchers, and safety officers use the BigRoad Web App to manage and track the drivers within their fleet including risk management and reporting.
A. BigRoad offers very affordable solutions to help drivers and fleets prioritize safety and compliance within their operations. A complete breakdown of our solutions, benefits, and prices are available on our pricing page.
The BigRoad Mobile App is free for drivers to download and use. There are no hidden fees, no advertising within the app, and usage limits.
The BigRoad Web App is $15 per month per user. We encourage everyone to start a free 30-day trial of the BigRoad Web App to experience how it can help you build a better fleet with real-time driver information, improved communication, and driver risk notification.
DashLink enables drivers and fleets to get on the path to ELD compliance for $10 per month per DashLink unit. Your fleet must have a BigRoad Web App account to use DashLink.
A. Supporting our users is a top priority at BigRoad. Our staff are available Monday to Friday 8:00 am - 8:00 pm ET. We offer extended support hours from Monday to Friday 8:00 pm-10:00 pm ET and on the weekends from 7:00 am-10:00 pm.
A. The BigRoad Mobile App is intuitive and easy to use. It was designed to make the lives of drivers easier, not harder. BigRoad Mobile App users love it! Take a look at what they have to say on the Google Play Store and Apple App Store.
A. You can use the BigRoad Mobile App on most Android and iOS (Apple) smartphones and tablets. Your device must be able to connect to a cellular network. You cannot use the BigRoad Mobile App on a laptop.
A. You can choose any cellular network that meets the needs of your fleet.
A. The size of your data plan depends on your total data needs on your device. To use BigRoad, we recommend a plan with a minimum of 500MB if you drive within the United States only or Canada only. If you’re traveling between the United States and Canada (crossing the border), you’ll need a plan with data roaming and a minimum of 1GB of data. This will help you avoid excessive roaming charges if you exceed your data limit. Remember - you’re probably using other apps on your phone that require data as well!
A. The BigRoad Mobile App only uses power when you have it open. When running in the background on your device, it will check your location every 5 minutes to fill out your driver log. As your battery charge decreases, it will check your location less frequently. When your battery charge is below one-third, the app stops updating.
To get the best performance and most accurate location tracking, we recommend you always have your device plugged in while using the BigRoad Mobile App.
A. There are a few different ways that you can download the BigRoad Mobile App to your device.
A. When you first download the BigRoad Mobile App onto your device, we recommend you set it to automatically update when a new version is available.To manually update your BigRoad Mobile App:
A. You can change your duty status in a few different ways:
For more help, visit our resources page and watch the Change Your Duty Status video.
A. Yes.You can edit or delete any log entry:
Note: Drivers can only edit the last 14 days of logs. Beyond that, no edits can be made.
For additional information, visit our resources page and watch our View & Edit Logs video.
A. Yes - You can access your driver logs using the BigRoad Web App from any computer with an Internet connection.
A. Yes - You can email your daily logs to one or more recipients from your device.
A. You can print your logs from a computer, smartphone, or tablet.
To print from a smartphone or tablet, you must be connected to the Internet and have a Bluetooth or Wi-Fi printer.
A. Yes - The BigRoad Mobile App is compliant with all relevant regulations in both the United States and Canada.
In the United States, the Federal Motor Carrier Safety Association (FMCSA) allows you to use electronic methods to generate, sign, maintain, and exchange hours of service (HOS) and vehicle inspection reports. You are subject to the usual paper record-keeping requirements as outlined in § 395.8. In Canada, the Federal Hours of Service Regulations (SOR/2005-313) do not specify the method that should be used to record daily logs.
Although rare, inspectors reserve the right to ask to see your driver logs on paper.We recommend you keep a printer in the cab of your truck in case you are asked. You can also transpose your logs from the app to a paper logbook if requested.
A. The BigRoad Mobile App makes roadside inspections a breeze:
Note: The requirement is to show the current day plus 7 days in the United States or 14 days in Canada. The inspector is restricted to only seeing the logs provided for inspection.
Hand your device to the inspector to begin the inspection on screen:
A. The BigRoad Web App is a real-time fleet management solution designed to help fleet managers, dispatchers, and safety officers minimize risk while maximizing operations through tracking, improved communications, and violation notifications.
A. BigRoad only charges you for what you agreed to in your contract. Some customers have reported being charged a foreign transaction fee (0.8% to 1% fee) by their bank or credit card provider. If you have been charged this fee, please call your bank or credit card provider directly to reduce or eliminate the fee.
A. You have to invite your drivers to your fleet to see their information (location, logs, etc.)
A. This dashboard looks at each driver’s duty cycle, duty status, and recent daily logs to help you find and coach your drivers to correct log errors before they result in a citation from roadside enforcement officers.
The top of the dashboard has a summary of the number of drivers and daily logs that have at least one violation. The dashboard also includes a table that ranks drivers from most risky to least risky, so you can focus on helping drivers who need coaching. The more red you see, the worse the situation is. The more green, the better!
A. BigRoad continuously checks your drivers’ daily logs. The number of days checked corresponds to the number of logs examined by enforcement officers in each jurisdiction:
A. Yes - The BigRoad Mobile App uses the GPS receiver in the driver’s phone or tablet to keep a record of the truck route throughout the day and fill in their electronic logs.
A. Yes - The BigRoad Web App has a detail page for each truck in your fleet under the Trucks tab. This page shows the total mileage and mileage per jurisdiction for each day. If your drivers are using the BigRoad Mobile App only, the mileage data shown is from the GPS only and is not based on an odometer reading. If drivers are using DashLink, the mileage information is pulled directly from the engine and is more accurate.
A. With DashLink, the information is collected automatically through the engine connection. With the BigRoad Mobile App, your drivers need to manually enter this information.
A. The vehicle mileage report is very accurate as it uses the odometer readings for each truck as reported on your driver logs. State and provincial mileage amounts are calculated by using the GPS trip recorded from each truck and applying it to the odometer reading. This is very accurate as long as you have strong GPS data coming from each truck. You should ensure your device is plugged into a power source while the truck is moving to receive the most accurate jurisdictional mileage.
A. You can use information in the BigRoad Web App to help you prepare IRP and IFTA paperwork. Under the Reports tab, you can run a vehicle mileage report, which provides mileage for each truck within your fleet and entire fleet within each jurisdiction. This information can be combined with fuel purchase and other information to prepare your IRP & IFTA paperwork.
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A. You can reduce your exceptions by ensuring your fleet creates accurate GPS records and drivers complete their daily logs correctly.
A. Click on the truck number from the exception to get onto the Trucks tab with the truck selected. Click the Edit button and edit the details of the truck. Select the correct odometer unit for the truck and click Save. All odometer readings for the truck will now be interpreted in the selected units.
A. Mileage is reported as ‘unknown’ when daily logs have mileage for a truck but there is no matching GPS data.
A. Mileage data was entered into the daily log but no matching GPS record for the vehicle could be found.
You can click on each of the odometer readings to link the reading to the correct driver log. When looking at a driver log you can switch to the Trip Sheet tab to see the GPS record for the driver on that day.
A. There is a GPS record for the truck but none of the drivers in the fleet had the truck number in their daily logs for the day. This does not affect the mileage report since the GPS mileage is added to the totals. It is a warning your driver logs might be incorrect since some drivers should be reporting that they drove the truck. This can also happen if a driver was signed in to the BigRoad Mobile App for a different truck than the one they were actually driving.
A. If a driver takes their device with them while off-duty and is still signed in to a truck, BigRoad continues to record the position of the truck since the driver might change their duty status later or have missed a duty status change.
A. You will need to download the vehicle mileage report and manually adjust the amounts.
A. The vehicle mileage report provides raw mileage for each truck across all the jurisdictions it traveled in for the report time period. It does not track or report on any special allocation of miles or jurisdictional requirements.
A. DashLink is BigRoad’s ELD-ready engine-connected logging solution. It is the simplest and most convenient way to produce electronic logs.
A. DashLink plugs into the diagnostic port of the truck. Data from the engine of the truck is collected by the DashLink device and transmitted to the BigRoad Mobile App on the driver’s device (smartphone or tablet).
A. All heavy-duty trucks and motorcoaches are supported by DashLink. Other vehicles (e.g. pick-up trucks, cube vans) manufactured after 2008 are also supported.
A. Mobile devices running an Android operating system can be used with DashLink. DashLink pairs with your mobile device using the Bluetooth connection. Support for iOS will be included in an upcoming release.
A. Simply plug the DashLink device into the diagnostic port of the truck and configure the vehicle using the BigRoad Mobile App. See the DashLink Install Guide for complete details. When driving a DashLink equipped truck, you must have your driver card and inspection instructionsreadily available in case you’re pulled in for a roadside inspection. These cards provide the inspector with information on the DashLink device and step-by-step instructions for how to view your logs.
A. It's easy to get your fleet up and running with DashLink:
A. Yes - Drivers can switch between trucks that do and do not have DashLink. The driver’s hours of service logs will be carried between trucks.
A. It may be necessary to disable DashLink in a vehicle. For example, you will need to disable DashLink if the vehicle needs to be driven by a driver without a compatible device. Administrators can disable DashLink within the BigRoad Web App by choosing the ‘DashLink: None’ option. It is not possible to disable DashLink in a truck from the BigRoad Mobile App.
A. If you see this warning, DashLink was not connected to the truck when motion was detected. Ensure your mobile device is in the cab, the DashLink device is plugged in, and your truck is on.
A. This means DashLink is functioning correctly and is connected, but the engine is reporting inconsistent odometer and speedometer readings. When this happens, DashLink cannot be used with the truck and must be disabled. It is possible the odometer/speedometer in the vehicle is broken.
A. This occurs when vehicle motion is detected, but DashLink has not received road speed sensor data. DashLink cannot be used with this truck and must be disabled until the truck is repaired.
A. Odometer gaps occur when a vehicle has been driven without a DashLink device connected for an extended distance (6+ miles). There are several potential causes for this:
A. When driving a DashLink equipped truck, your duty status is recorded from the engine and cannot be edited with the BigRoad Mobile App. A duty status other than Driving may be edited. Once a log is signed by the driver, no further edits are allowed using the BigRoad Mobile App.
Mistakes can be fixed by a supervisor using the BigRoad Web App by viewing the person page for the driver. Click Daily Logs, navigate to the appropriate day and click Edit Logs. The driver must sign the log before the supervisor can edit it. The original log signed by the driver is saved as required.
A. Waiting until closer to the ELD deadline to transition? You’re missing out on the benefits your competitors are taking advantage of now.
A. The BigRoad Mobile App is an electronic logbook app (also known as an eLog app). DashLink is an engine-connected solution.
A. Yes - In the United States, DashLink is compliant with the Federal Motor Carrier Safety regulation 49 CFR Part 395.15. In Canada, DashLink is compliant with the requirements for Electronic Recording Devices as outlined in Section 83 of the Canadian Federal Hours of Service Regulations (SOR/2005-313).
A. When you run a DashLink, roadside inspections are easy:
A. Personal conveyance is any personal trip you make during your off-duty time in a commercial motor vehicle (CMV). When a driver selects the Begin Personal Use option, their duty status will change to Off Duty - Personal. If automatic duty status is enabled by the driver, the duty status automatically changes to Off-Duty Driving - Personal when the vehicle moves. If automatic duty status is not enabled by the driver, they will need to update the duty status button manually to Off-Duty Driving - Personal.
A. Personal conveyance is set at the fleet level. Out-of-the-box, this feature is disabled. Only an administrator or manager with appropriate privileges can enable personal conveyance for the fleet from the BigRoad Web App.
To enable personal conveyance, an administrator must sign into the BigRoad Web App, select the Fleet tab and click the Edit button in the top right corner. This will show the rules and exceptions selected for the fleet. Scroll to the bottom of the page and select the personal conveyance checkbox.
A. Once signed into the BigRoad Mobile App, the driver can select the appropriate duty status by clicking the duty status circle. The available options appear on a dropdown list. The driver must select Begin Personal Use and their duty status will change to Off-Duty Personal.
If the driver enables automatic duty status, their duty status will automatically update to Off-Duty Driving - Personal when the truck begins to move. If automatic duty status is not enabled, the drive needs to update the duty status button manually to Off-Duty Driving-Personal.
When manually changing the duty status button, the BigRoad Mobile App allows drivers to note why personal conveyance was used. If automatic duty status is enabled, the driver will have to edit the log to note their personal conveyance needs. BigRoad strongly recommends attaching a note for each and every personal conveyance use. The information supplied is useful during an audit or inspection.
A. Personal conveyance is shown differently depending on where you are viewing the log grid.
An additional line item at the bottom of the grid is shown and marked PC for the personal conveyance status. In the details section below the log grid, the series of log events are displayed. The driver’s duty status will appear as Off-Duty with a note it was for personal conveyance. Any accompanying notes will be available in this entry. Updates and changes to the logs can be performed in this section.
Personal conveyance does not show up on the log grid as a separate line item. It is displayed as Off-Duty time only on the log grid. In the details section below the log grid, the series of log events are displayed. The driver duty status will appear as Off-Duty with a note is was for personal conveyance. Any accompanying notes will be available in this entry. Updates and changes to the logs can be performed in this section.
When a log is saved as a PDF, the duty status reporting document does not include a personal conveyance line item on the log grid. Personal conveyance is marked as Off-Duty time. In the details section below the log grid on the PDF, the series of log events are displayed. Driver duty status will indicate personal conveyance in the Location & Remarks column.
When viewed from the Daily Logs tab on the driver’s personal page, the log grid will display a line item for personal conveyance. In the details section below the log grid on the Daily Logs tab the series of log events is displayed with personal conveyance shown in the Duty Status column. Any notes entered when changing to personal conveyance will appear in the Notes column.
A. Select the Duty Status button on the home screen and select End Personal Use from the dropdown list. The duty status will change to Off-Duty. A driver can also exit personal conveyance mode by signing out of the app after they stop driving.
A. Hours of service (HOS) rules regulate when a driver can operate a commercial motor vehicle (CMV). For more information, see the FMCSA Summary of Hours of Service Regulations for driving in the United States and Transport Canada’s HOS Regulations for driving in Canada.
A. The Federal Motor Carrier Safety Administration (FMCSA) published the electronic logging device (ELD) mandate in December 2015. The mandate requires drivers within the United States run an ELD to record their record of duty status (RODS) in compliance with hours of service (HOS) requirements.
A. An ELD is an engine-connected logging device that automatically records a driver’s record of duty status (RODS) in compliance with hours of service (HOS) requirements. ELDs replace paper logs and electronic logbook apps.
A. The majority of fleets and drivers operating commercial motor vehicles (CMVs) in the United States are impacted by the ELD mandate. If you’re currently required to record your hours of service, chances are, you need to comply with the ELD mandate.
A. There are a few exemptions to the ELD mandate. You do not need to use an ELD if:
A. Fleets and drivers who are subject to the ELD mandate must be using a certified ELD by the appropriate deadline: