BigRoad

General


BigRoad Mobile App

General

Devices and Plans

Downloading and Updating

Hours of Services and Driver Logs

Roadside Inspections


BigRoad Web App

General

Pricing

Drivers

Roadside Inspection Risk Dashboard

Vehicle Mileage Reporting

Vehicle Mileage Troubleshooting


DashLink

General

Devices and Plans

Install and Setup

Troubleshooting

Upgrading to DashLink

Roadside Inspections

Personal Conveyance


Regulations, Rules, & Mandates

Hours of Service (HOS)

Electronic Logging Device (ELD) Mandate


BigRoad FAQ Answers

Q. What is BigRoad?

A. BigRoad provides innovative and easy-to-use solutions that simplify safety and compliance for thousands of drivers and fleets across North America.

The solutions we provide include:

  • The BigRoad Mobile App: An electronic logbook application that allows drivers to create clean and accurate logs while tracking hours of service (HOS) rules to minimize roadside violations
  • The BigRoad Web App: Real-time fleet management solution designed to minimize risk while maximizing operations through real-time tracking, improved communications, and violation notifications
  • DashLink: BigRoad’s affordable ELD-ready solution enables fleets to get on the path to compliance with zero up-front hardware costs and no hidden fees

Q. Who uses BigRoad?

A. More than 350,000 drivers and 30,000 fleets across North America have chosen BigRoad as their compliance partner.

Drivers can download the BigRoad Mobile App for free to their Android or iOS device (smartphone or tablet) to replace paper logs. DashLink enables drivers to get on the path to ELD mandate compliance with engine-connected logging.

Fleet managers, dispatchers, and safety officers use the BigRoad Web App to manage and track the drivers within their fleet including risk management and reporting.


Q. How much does BigRoad cost?

A. BigRoad offers very affordable solutions to help drivers and fleets prioritize safety and compliance within their operations. A complete breakdown of our solutions, benefits, and prices are available on our pricing page.
The BigRoad Mobile App is free for drivers to download and use. There are no hidden fees, no advertising within the app, and usage limits.

The BigRoad Web App is $15 per month per user. We encourage everyone to start a free 30-day trial of the BigRoad Web App to experience how it can help you build a better fleet with real-time driver information, improved communication, and driver risk notification.

DashLink enables drivers and fleets to get on the path to ELD compliance for $10 per month per DashLink unit. Your fleet must have a BigRoad Web App account to use DashLink.


Q. What are BigRoad’s support hours?

A. Supporting our users is a top priority at BigRoad. Our staff are available Monday to Friday 8:00 am - 8:00 pm ET. We offer extended support hours from Monday to Friday 8:00 pm-10:00 pm ET and on the weekends from 7:00 am-10:00 pm.

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BigRoad Mobile App

General


Q. How easy is it to use the BigRoad Mobile App?

A. The BigRoad Mobile App is intuitive and easy to use. It was designed to make the lives of drivers easier, not harder. BigRoad Mobile App users love it! Take a look at what they have to say on the Google Play Store and Apple App Store.

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Devices and Plans


Q. What devices can I use the BigRoad Mobile App on?

A. You can use the BigRoad Mobile App on most Android and iOS (Apple) smartphones and tablets. Your device must be able to connect to a cellular network. You cannot use the BigRoad Mobile App on a laptop.


Q. What cellular network provider should I use?

A. You can choose any cellular network that meets the needs of your fleet. 


Q. How big of a data plan should I have for my device?

A. The size of your data plan depends on your total data needs on your device. To use BigRoad, we recommend a plan with a minimum of 500MB if you drive within the United States only or Canada only. If you’re traveling between the United States and Canada (crossing the border), you’ll need a plan with data roaming and a minimum of 1GB of data. This will help you avoid excessive roaming charges if you exceed your data limit. Remember - you’re probably using other apps on your phone that require data as well!


Q. Will the BigRoad Mobile App drain my battery?

A. The BigRoad Mobile App only uses power when you have it open. When running in the background on your device, it will check your location every 5 minutes to fill out your driver log. As your battery charge decreases, it will check your location less frequently. When your battery charge is below one-third, the app stops updating.

To get the best performance and most accurate location tracking, we recommend you always have your device plugged in while using the BigRoad Mobile App.

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Downloading and Updating


Q. How do I download the BigRoad Mobile App?

A. There are a few different ways that you can download the BigRoad Mobile App to your device.

Android Users

  • From your device: Click on the Google Play Store icon, enter BigRoad into the search bar at the top of the screen, click the BigRoad Mobile App to start your download.
  • From your device or computer: Visit https://discover.bigroad.com/text-bigroad-app and enter your phone number to text a link to the BigRoad Mobile App download to your phone.

iOS (Apple) Users

  • From your device: Click on the App Store icon, enter BigRoad into the search bar at the top of the screen, click the GET button next to the BigRoad Mobile App listing to start your download.
  • From your device or computer: Visit https://discover.bigroad.com/text-bigroad-app and enter your phone number to text a link to the BigRoad Mobile App download to your phone.


Q. How do I update to the latest version of the BigRoad Mobile App?

A. When you first download the BigRoad Mobile App onto your device, we recommend you set it to automatically update when a new version is available.To manually update your BigRoad Mobile App:

Android Users

  • Click on the Google Play icon
  • Click Settings
  • Click My apps & games
  • If an update is available, the word UPDATE will appear next to the BigRoad icon, click UPDATE to download the latest version

iOS (Apple) Users

  • Click on the App Store icon
  • Click the Updates icon on the bottom right of the screen
  • If an update is available, a button with the word UPDATE will appear next to the BigRoad icon, click the button to download the latest version

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Hours of Service and Driver Logs


Q. How do I change my duty status?

A. You can change your duty status in a few different ways:

  • On the main screen, touch the circle icon (showing your duty status and hours remaining) and select the desired duty status
  • On the Daily Log screen, select the dropdown list at the top of the screen and select the desired duty status
  • Tap Edit Logs (if you already tapped Daily Logs) or touch the image of your log then select any of the events and press the Edit button

For more help, visit our resources page and watch the Change Your Duty Status video.


Q. Can I edit my driver logs?

A. Yes.You can edit or delete any log entry:

  • Tap Daily Logs
  • Scroll to the bottom of the screen and tap Edit Logs
  • Use the arrows at the top of the screen to navigate to the day you wish to change
  • Select any of the events for that day and press the Edit button or tap the Add Event button at the bottom of the screen to create a new duty status event

Note: Drivers can only edit the last 14 days of logs. Beyond that, no edits can be made.

For additional information, visit our resources page and watch our View & Edit Logs video.


Q. Can I view my driver logs on a computer?

A. Yes - You can access your driver logs using the BigRoad Web App from any computer with an Internet connection.


If you have a paid subscription to the BigRoad Web App:

  • Visit app.bigroad.com and log in using the email address and password you use with the BigRoad Mobile App

If you don’t have a paid subscription to the BigRoad Web App:

  • You’ll need to start a free 30-day trial of the BigRoad Web App
  • Visit app.bigroad.com and log in using the email address and password you use with the BigRoad Mobile App
  • If this is your first time using the BigRoad Web App, you’ll need to enter in your fleet information to view your logs
  • After the 30-day free trial, you need to become a paid user of the BigRoad Web App to continue viewing your logs online - view pricing information here


Q. Can I email my driver logs?

A. Yes - You can email your daily logs to one or more recipients from your device.

To email your log for a single day:

  • Tap Daily Logs
  • Scroll to the bottom of the screen and tap Edit Logs
  • Scroll to the bottom of the screen and tap Email/Print
  • Tap Email Log
  • Enter the email address(es) and tap Send
  • The recipient(s) will receive an email from BigRoad with a link to a PDF of your log, which can be saved or printed

To email your logs during a roadside inspection:

  • Tap Daily Logs
  • Scroll to the bottom of the screen and tap Inspect Logs
  • Choose how many days of logs you want to email for the inspection
  • Tap Send Email
  • Enter the email address(es) and tap Send
  • The recipient(s) will receive an email from BigRoad with a link to a PDF of your log, which can be saved or printed


Q. How do I print my driver logs?

A. You can print your logs from a computer, smartphone, or tablet.

How to print from the BigRoad Web App:

  • Sign in using the email address and password you use for the BigRoad Mobile App
  • Select yourself on the map or in the driver list
  • Select the day you want to print
  • Select Daily Logs
  • Select View PDF and then print from your PDF view

To print from a smartphone or tablet, you must be connected to the Internet and have a Bluetooth or Wi-Fi printer.

How to print your log for a single day from your smartphone or tablet:

  • Tap Daily Logs
  • Scroll to the bottom of the screen and tap Edit Logs
  • Scroll to the bottom of the screen and tap Email/Print
  • Tap Print Log
  • Select the app you wish to use to print

How to print your logs during a roadside inspection from your smartphone or tablet:

  • Tap Daily Logs
  • Scroll to the bottom of the screen and tap Inspect Logs
  • Choose how many days of logs you want to print for inspection
  • Tap Print Log
  • Select the app you wish to use to print

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Roadside Inspections


Q. Is the BigRoad Mobile App compliant with regulations in the United States and Canada?

A. Yes - The BigRoad Mobile App is compliant with all relevant regulations in both the United States and Canada.

In the United States, the Federal Motor Carrier Safety Association (FMCSA) allows you to use electronic methods to generate, sign, maintain, and exchange hours of service (HOS) and vehicle inspection reports. You are subject to the usual paper record-keeping requirements as outlined in § 395.8. In Canada, the Federal Hours of Service Regulations (SOR/2005-313) do not specify the method that should be used to record daily logs.

Although rare, inspectors reserve the right to ask to see your driver logs on paper.We recommend you keep a printer in the cab of your truck in case you are asked. You can also transpose your logs from the app to a paper logbook if requested.

Q. What should I do during a roadside inspection?

A. The BigRoad Mobile App makes roadside inspections a breeze:

  • From the BigRoad screen, tap Daily Logs and then Inspect Logs
  • Choose how many days of logs you need to present for inspection

Note: The requirement is to show the current day plus 7 days in the United States or 14 days in Canada. The inspector is restricted to only seeing the logs provided for inspection.

Hand your device to the inspector to begin the inspection on screen:

  • If the inspector would like a copy of your logs, offer to send them an email copy
  • If the inspector would like a paper copy, print your logs from the printer in your cab
  • If you don’t have a printer, work with the inspector to provide a solution - many inspectors will accept logs faxed to their location or will allow you to copy your logs onto paper


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BigRoad Web App

General


Q. What is the BigRoad Web App?

A. The BigRoad Web App is a real-time fleet management solution designed to help fleet managers, dispatchers, and safety officers minimize risk while maximizing operations through tracking, improved communications, and violation notifications.

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Pricing


Q. I noticed a small fee in addition to my BigRoad Web App fee. What is this?

A. BigRoad only charges you for what you agreed to in your contract. Some customers have reported being charged a foreign transaction fee (0.8% to 1% fee) by their bank or credit card provider. If you have been charged this fee, please call your bank or credit card provider directly to reduce or eliminate the fee.

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Drivers


Q. Why can’t I see my driver’s location, even though I signed up for a fleet trial?

A. You have to invite your drivers to your fleet to see their information (location, logs, etc.)

In the BigRoad Web App:

  • Sign in to your BigRoad Web App
  • Click on the Fleet tab
  • Click Users and fill in the fields in the New Member section- If the driver is already using the BigRoad Mobile App, make sure you use the same email address they’re currently using to log in
  • Click Invite New Member
  • The driver will receive an invitation email with a password and link to download the BigRoad Mobile App on their device (if they aren’t already using it)
  • The driver then must Sign In with their email address and password. Make sure they don’t select Try It For Free as this will allow them to use the app without linking to your fleet

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Roadside Inspection Risk Dashboard


Q. What is the roadside inspection risk dashboard?

A. This dashboard looks at each driver’s duty cycle, duty status, and recent daily logs to help you find and coach your drivers to correct log errors before they result in a citation from roadside enforcement officers.
The top of the dashboard has a summary of the number of drivers and daily logs that have at least one violation. The dashboard also includes a table that ranks drivers from most risky to least risky, so you can focus on helping drivers who need coaching. The more red you see, the worse the situation is. The more green, the better!

Q. How does the roadside inspection risk dashboard work?

A. BigRoad continuously checks your drivers’ daily logs. The number of days checked corresponds to the number of logs examined by enforcement officers in each jurisdiction:

  • U.S. Duty Cycle = Last 8 days of logs are checked
  • Canadian Duty Cycle = Last 15 days of logs are checked

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Vehicle Mileage Reporting


Q. Can I use the BigRoad Web App to track my drivers?

A. Yes - The BigRoad Mobile App uses the GPS receiver in the driver’s phone or tablet to keep a record of the truck route throughout the day and fill in their electronic logs.


Q. Can I see the mileage for the trucks in my fleet?

A. Yes - The BigRoad Web App has a detail page for each truck in your fleet under the Trucks tab. This page shows the total mileage and mileage per jurisdiction for each day. If your drivers are using the BigRoad Mobile App only, the mileage data shown is from the GPS only and is not based on an odometer reading. If drivers are using DashLink, the mileage information is pulled directly from the engine and is more accurate.


Q. Does the BigRoad Web App track mileage automatically so my drivers don’t need to manually enter the odometer information?

A. With DashLink, the information is collected automatically through the engine connection. With the BigRoad Mobile App, your drivers need to manually enter this information.


Q. How accurate is the vehicle mileage report?

A. The vehicle mileage report is very accurate as it uses the odometer readings for each truck as reported on your driver logs. State and provincial mileage amounts are calculated by using the GPS trip recorded from each truck and applying it to the odometer reading. This is very accurate as long as you have strong GPS data coming from each truck. You should ensure your device is plugged into a power source while the truck is moving to receive the most accurate jurisdictional mileage.


Q. Does the BigRoad Web App help with IRP and IFTA reporting?

A. You can use information in the BigRoad Web App to help you prepare IRP and IFTA paperwork. Under the Reports tab, you can run a vehicle mileage report, which provides mileage for each truck within your fleet and entire fleet within each jurisdiction. This information can be combined with fuel purchase and other information to prepare your IRP & IFTA paperwork.

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Vehicle Mileage Troubleshooting


Q. I’m getting exceptions when I run the vehicle mileage report. How can I prevent this from happening

A. You can reduce your exceptions by ensuring your fleet creates accurate GPS records and drivers complete their daily logs correctly.

  • Always run the BigRoad Mobile App when driving
  • Have your device (smartphone or tablet) mounted in the truck in spot that gets a strong GPS reception
  • Always have your smartphone and tablet plugged in while driving
  • Ensure drivers are signed in to the correct truck when starting their shift


Q. How do I fix this exception: The odometer unit was not set for this truck?

A. Click on the truck number from the exception to get onto the Trucks tab with the truck selected. Click the Edit button and edit the details of the truck. Select the correct odometer unit for the truck and click Save. All odometer readings for the truck will now be interpreted in the selected units.

Q. Why do I have unknown jurisdictional mileage for some of my trucks?

A. Mileage is reported as ‘unknown’ when daily logs have mileage for a truck but there is no matching GPS data.

This can be caused by:

  • Driving without having the BigRoad Mobile App on
  • Entering the wrong truck number into the daily log
  • Signing in to the wrong truck in the BigRoad Mobile App
  • The distance recorded by the GPS was too different from the distance recorded in the daily logs, so it was not considered to be a match
  • The phone or tablet was not plugged in and the battery died
  • The phone or tablet was unable to get a GPS signal


Q. What does it mean when mileage is added to an unknown jurisdiction?

A. Mileage data was entered into the daily log but no matching GPS record for the vehicle could be found.

You might see the following:

  • The odometer mileage of 650 mi, with readings of 580050 - 580700 was added to the unknown jurisdiction since no GPS mileage was recorded.
  • No GPS mileage was recorded on the days where the driver logs said there was mileage driven in the vehicle. This can mean the driver was not signed in to the truck, they signed in to the wrong truck, they were not running the BigRoad Mobile App while driving, or their device was turned off.
  • GPS mileage was 150 mi (over 5 days) but odometer mileage was 2500 mi, with readings of 58000 - 582500. The odometer mileage was added to the unknown jurisdiction, and the GPS mileage was ignored, since the odometer values were considered correct and the GPS mileage differed too much to assign jurisdictions.
  • Some GPS mileage was recorded, but it doesn’t match the odometer readings from the daily logs. The battery in the device may have died or the device may have been turned off. If your drivers often switch trucks, they may have signed in to the wrong truck.

You can click on each of the odometer readings to link the reading to the correct driver log. When looking at a driver log you can switch to the Trip Sheet tab to see the GPS record for the driver on that day.

Some things you should watch for:

  • No GPS information recorded message: No GPS record for that driver was recorded on that day. The driver was not running the BigRoad Mobile App or had their device off
  • The route shown is for Unknown Truck: The driver was not signed in to a truck while driving
  • Check that the truck number shown with the route is a match: If the trip sheet has the wrong truck number then the driver was signed in to the wrong truck while driving
  • Check for typos in the odometer values


Q. Why am I getting this exception: No driver logs found even though GPS mileage was recorded?

A. There is a GPS record for the truck but none of the drivers in the fleet had the truck number in their daily logs for the day. This does not affect the mileage report since the GPS mileage is added to the totals. It is a warning your driver logs might be incorrect since some drivers should be reporting that they drove the truck. This can also happen if a driver was signed in to the BigRoad Mobile App for a different truck than the one they were actually driving.


Q. The GPS mileage for some drivers is showing miles when they were off-duty (ex. after work and on weekends). How can I avoid this?

A. If a driver takes their device with them while off-duty and is still signed in to a truck, BigRoad continues to record the position of the truck since the driver might change their duty status later or have missed a duty status change.

To ensure your mileage reports are accurate:

  • Avoid allowing personal use of devices attached to the truck to ensure the position shown is always the position of the truck and not the driver
  • Drivers who take devices with them when off-duty should sign out of BigRoad and then sign back in before going back on-duty


Q. My driver forgot to sign in for a day or signed in to the wrong truck. Can I go back and fix incorrect mileage amounts?

A. You will need to download the vehicle mileage report and manually adjust the amounts.


Q. What amount of exempt miles, personal conveyance, permitted travel, or travel in jurisdiction is not part of the IFTA agreement?

A. The vehicle mileage report provides raw mileage for each truck across all the jurisdictions it traveled in for the report time period. It does not track or report on any special allocation of miles or jurisdictional requirements.

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DashLink


Q. What is DashLink?

A. DashLink is BigRoad’s ELD-ready engine-connected logging solution. It is the simplest and most convenient way to produce electronic logs.

Q. How does DashLink work?

A. DashLink plugs into the diagnostic port of the truck. Data from the engine of the truck is collected by the DashLink device and transmitted to the BigRoad Mobile App on the driver’s device (smartphone or tablet).

Q. What vehicles are supported by DashLink?

A. All heavy-duty trucks and motorcoaches are supported by DashLink. Other vehicles (e.g. pick-up trucks, cube vans) manufactured after 2008 are also supported.

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Devices and Plans


Q. What mobile devices can I use with DashLink?

A. Mobile devices running an Android operating system can be used with DashLink. DashLink pairs with your mobile device using the Bluetooth connection. Support for iOS will be included in an upcoming release.

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Install and Setup

Q. How do I install the DashLink device in a truck?

A. Simply plug the DashLink device into the diagnostic port of the truck and configure the vehicle using the BigRoad Mobile App. See the DashLink Install Guide for complete details. When driving a DashLink equipped truck, you must have your driver card and inspection instructionsreadily available in case you’re pulled in for a roadside inspection. These cards provide the inspector with information on the DashLink device and step-by-step instructions for how to view your logs.

Q. How do I get my drivers setup to use DashLink?

A. It's easy to get your fleet up and running with DashLink:

  • Ensure all of your drivers are using a device running the Android OS and they have the most recent version of the BigRoad Mobile App installed
  • Train your drivers on how to use a DashLink equipped vehicle
  • Install a DashLink device in each truck - for trucks not supported by DashLink, use the BigRoad Mobile App with an in-cab printer

Q. Can drivers switch between trucks that have DashLink and trucks that do not have DashLink?

A. Yes - Drivers can switch between trucks that do and do not have DashLink. The driver’s hours of service logs will be carried between trucks.

Q. Can I disable DashLink in a vehicle?

A. It may be necessary to disable DashLink in a vehicle. For example, you will need to disable DashLink if the vehicle needs to be driven by a driver without a compatible device. Administrators can disable DashLink within the BigRoad Web App by choosing the ‘DashLink: None’ option. It is not possible to disable DashLink in a truck from the BigRoad Mobile App.

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Troubleshooting


Q. What does ‘driving with sensor failure’ mean?

A. If you see this warning, DashLink was not connected to the truck when motion was detected. Ensure your mobile device is in the cab, the DashLink device is plugged in, and your truck is on.


Q. What does ‘sensor failure: fast odometer’ mean?

A. This means DashLink is functioning correctly and is connected, but the engine is reporting inconsistent odometer and speedometer readings. When this happens, DashLink cannot be used with the truck and must be disabled. It is possible the odometer/speedometer in the vehicle is broken.


Q. What does ‘sensor failure: truck missing road speed data’ mean?

A. This occurs when vehicle motion is detected, but DashLink has not received road speed sensor data. DashLink cannot be used with this truck and must be disabled until the truck is repaired.


Q. What is an odometer gap and how do I fix it?

A. Odometer gaps occur when a vehicle has been driven without a DashLink device connected for an extended distance (6+ miles). There are several potential causes for this:

  • Connection to the vehicle diagnostic port is insecure
    Ensure the DashLink device is connected securely to the diagnostic port with the locking collar locked tightly.
  • The DashLink device is being disconnected and reconnected by the operator
    Drivers may disconnect a DashLink when using a vehicle for personal use. In this scenario, enable personal conveyance for your fleet so drivers can use the vehicle without creating HOS compliance issues. Note: Drivers may intentionally disconnect the DashLink connection.
  • The DashLink device is being moved between two or more trucks
    DashLink is designed to pair with a specific vehicle, not to move with the driver. For most users, moving a DashLink from one truck to another is an infrequent scenario. Ensure drivers are not moving DashLink devices between vehicles unless they follow the install guide.
  • The vehicle is being driven by team drivers or slip-seat drivers who do not belong to the same fleet
    If more than one driver is driving a vehicle equipped with DashLink, ensure all drivers are using the BigRoad Mobile App and belong to your fleet or gaps will occur.


Q. How do I fix mistakes in my logs when using DashLink?

A. When driving a DashLink equipped truck, your duty status is recorded from the engine and cannot be edited with the BigRoad Mobile App. A duty status other than Driving may be edited. Once a log is signed by the driver, no further edits are allowed using the BigRoad Mobile App.

Mistakes can be fixed by a supervisor using the BigRoad Web App by viewing the person page for the driver. Click Daily Logs, navigate to the appropriate day and click Edit Logs. The driver must sign the log before the supervisor can edit it. The original log signed by the driver is saved as required.

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Upgrading to DashLink


Q. Why should I upgrade to DashLink?

A. Waiting until closer to the ELD deadline to transition? You’re missing out on the benefits your competitors are taking advantage of now.

Upgrading to DashLink now will allow you to:

    • Reduce overhead and ROI by reducing paperwork, cutting time spent reviewing logs, and streamlining your reporting process
    • Improve your safety score by eliminating violations
    • Gain valuable insights into operations including knowing the availability and location of your drivers within seconds


Q. What’s the difference between the BigRoad Mobile App and DashLink?

A. The BigRoad Mobile App is an electronic logbook app (also known as an eLog app). DashLink is an engine-connected solution.

With the BigRoad Mobile App:

    • No hardware is connected to the truck
    • The driver manually enters and records their information in the app
    • It is recommended you have a printer in your cab as inspectors can request a printed copy

With DashLink:

    • Pairs with the BigRoad Mobile App via Bluetooth connection
    • DashLink device is plugged into the truck
    • Driver duty status and other information is automatically recorded and cannot be modified by the driver once submitted
    • Fleet administrators can edit logs; changes are visible by roadside inspectors
    • No printer is required

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Roadside Inspections


Q. Is DashLink compliant with current regulations?

A. Yes - In the United States, DashLink is compliant with the Federal Motor Carrier Safety regulation 49 CFR Part 395.15. In Canada, DashLink is compliant with the requirements for Electronic Recording Devices as outlined in Section 83 of the Canadian Federal Hours of Service Regulations (SOR/2005-313).


Q. What should I do during a roadside inspection?

A. When you run a DashLink, roadside inspections are easy:

  • Give the inspector your DashLink Driver Card
  • From the BigRoad screen, tap Daily Logs and then Inspect Logs
  • Choose how many days of logs you need to present for inspection
    - The requirement is to show the current day plus 7 days in the United States or 14 days in Canada
    - The inspector is restricted to only seeing the logs provided for inspection.
  • Hand your device to the inspector to begin the inspection on screen
    - You do not need to provide paper copies during a roadside inspection when you’re running DashLink because it is an engine-connected device

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Personal Conveyance


Q. What is personal conveyance and how does it work?

A. Personal conveyance is any personal trip you make during your off-duty time in a commercial motor vehicle (CMV). When a driver selects the Begin Personal Use option, their duty status will change to Off Duty - Personal. If automatic duty status is enabled by the driver, the duty status automatically changes to Off-Duty Driving - Personal when the vehicle moves. If automatic duty status is not enabled by the driver, they will need to update the duty status button manually to Off-Duty Driving - Personal.


Q. How do I enable personal conveyance for my fleet?

A. Personal conveyance is set at the fleet level. Out-of-the-box, this feature is disabled. Only an administrator or manager with appropriate privileges can enable personal conveyance for the fleet from the BigRoad Web App.
To enable personal conveyance, an administrator must sign into the BigRoad Web App, select the Fleet tab and click the Edit button in the top right corner. This will show the rules and exceptions selected for the fleet. Scroll to the bottom of the page and select the personal conveyance checkbox.


Q. How do I start using personal conveyance mode?

A. Once signed into the BigRoad Mobile App, the driver can select the appropriate duty status by clicking the duty status circle. The available options appear on a dropdown list. The driver must select Begin Personal Use and their duty status will change to Off-Duty Personal.

If the driver enables automatic duty status, their duty status will automatically update to Off-Duty Driving - Personal when the truck begins to move. If automatic duty status is not enabled, the drive needs to update the duty status button manually to Off-Duty Driving-Personal.

When manually changing the duty status button, the BigRoad Mobile App allows drivers to note why personal conveyance was used. If automatic duty status is enabled, the driver will have to edit the log to note their personal conveyance needs. BigRoad strongly recommends attaching a note for each and every personal conveyance use. The information supplied is useful during an audit or inspection.


Q. How does personal conveyance appear on the log grid?

A. Personal conveyance is shown differently depending on where you are viewing the log grid.

Mobile App: Edit Logs Mode

An additional line item at the bottom of the grid is shown and marked PC for the personal conveyance status. In the details section below the log grid, the series of log events are displayed. The driver’s duty status will appear as Off-Duty with a note it was for personal conveyance. Any accompanying notes will be available in this entry. Updates and changes to the logs can be performed in this section.

Mobile App: Inspection Mode

Personal conveyance does not show up on the log grid as a separate line item. It is displayed as Off-Duty time only on the log grid. In the details section below the log grid, the series of log events are displayed. The driver duty status will appear as Off-Duty with a note is was for personal conveyance. Any accompanying notes will be available in this entry. Updates and changes to the logs can be performed in this section.

Web App: PDF Format

When a log is saved as a PDF, the duty status reporting document does not include a personal conveyance line item on the log grid. Personal conveyance is marked as Off-Duty time. In the details section below the log grid on the PDF, the series of log events are displayed. Driver duty status will indicate personal conveyance in the Location & Remarks column.

Web App: Personal Page

When viewed from the Daily Logs tab on the driver’s personal page, the log grid will display a line item for personal conveyance. In the details section below the log grid on the Daily Logs tab the series of log events is displayed with personal conveyance shown in the Duty Status column. Any notes entered when changing to personal conveyance will appear in the Notes column.


Q. How do I end personal conveyance mode?

A. Select the Duty Status button on the home screen and select End Personal Use from the dropdown list. The duty status will change to Off-Duty. A driver can also exit personal conveyance mode by signing out of the app after they stop driving.

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Regulations, Rules, & Mandates


Q. What are the hours of service (HOS) rules?

A. Hours of service (HOS) rules regulate when a driver can operate a commercial motor vehicle (CMV). For more information, see the FMCSA Summary of Hours of Service Regulations for driving in the United States and Transport Canada’s HOS Regulations for driving in Canada.


Q. What is the ELD mandate?

A. The Federal Motor Carrier Safety Administration (FMCSA) published the electronic logging device (ELD) mandate in December 2015. The mandate requires drivers within the United States run an ELD to record their record of duty status (RODS) in compliance with hours of service (HOS) requirements.


Q. What is an ELD?

A. An ELD is an engine-connected logging device that automatically records a driver’s record of duty status (RODS) in compliance with hours of service (HOS) requirements. ELDs replace paper logs and electronic logbook apps.


Q. Who needs to comply with the ELD mandate?

A. The majority of fleets and drivers operating commercial motor vehicles (CMVs) in the United States are impacted by the ELD mandate. If you’re currently required to record your hours of service, chances are, you need to comply with the ELD mandate.


Q. Who is exempt from the ELD mandate?

A. There are a few exemptions to the ELD mandate. You do not need to use an ELD if:

    • You use paper logs no more than 8 days during any 30-day consecutive period
    • You’re a driveaway-towaway driver who is transporting an empty vehicle for sale, lease, or repair
    • You drive a vehicle manufactured before model year 2000


Q. When do I need to get an ELD?

A. Fleets and drivers who are subject to the ELD mandate must be using a certified ELD by the appropriate deadline:

      • Currently using paper logs or electronic logbooks?
        Must transition to ELD by December 18, 2017
      • Currently using an automatic onboard recording device (AOBRD)?
        Must transition to ELD by December 16, 2019


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