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Frequently Asked Questions

Questions?

Our sales team is happy to help:
Call 1-888-305-8777 or email sales@bigroad.com.

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How-to Videos

Please check out our how-to videos or instructions to get the most out of our apps.

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General

[fa icon="question"] Are my drivers too old or not tech savvy enough for BigRoad?

Don’t underestimate the ability of drivers to use a smartphone or tablet. In our experience, drivers can learn quickly and easily how to log in and start using the app productively. The BigRoad mobile app was designed with extensive input from drivers of all ages to be as simple and intuitive as possible.

In fact, on Google Play and the Apple App Store you will see overwhelming support from drivers all over the USA and Canada for the app and how easy it is to use.

Back to: General

[fa icon="question"] Do you have any advice for what device or phone plan I should choose?

The BigRoad application works on most Android, iPhone and iPad devices on any of the cellular networks. If you need the BigRoad mobile app on a different device, please let us know. You may be surprised just how creative your preferred telco can be with their pricing if you decide to consolidate your phones into one plan–or add data plans or tablets to an existing voice plan.

Choosing a smartphone or tablet really comes down to the personal preference of the driver(s). Tablets have a larger screen surface, which is great for maps and navigation, but they lack traditional voice capabilities (although some nice VoIP phones like Skype and Fongo can be acceptable alternatives). Smartphones have great traditional voice capability and better portability (i.e. can fit in your pocket), but comparatively smaller screen sizes.

Here are some links to national cellular providers to get a quote for you or your fleet:

American cellular providers

Connect now with our special BigRoad/Sprint program & receive up to 15% off of the best business plans available.

Canadian cellular providers

Bell Mobility can help you find the best mobility package for your needs. Please click here for more information.

Back to: General

[fa icon="question"] Does BigRoad support BlackBerry or Windows Phone?

Not yet. If you need the BigRoad mobile app and you don’t have an Android device, iPhone, or iPad, please let us know.

Back to: General

[fa icon="question"] Is truck-specific navigation available?

The BigRoad app has the ability to work with several navigation applications. For safe, truck-specific navigation we recommend Teletype SmartTruckRoute as a cost-effective solution for most drivers and small fleet operators.

Back to: General

[fa icon="question"] Does the BigRoad mobile app drain my battery?

No. The mobile app only uses power while you have it open. Once the app is in the background, it checks your location every 5 minutes or so to help fill out your driver log. As your battery charge decreases to about two thirds, it slows down to only check every hour or so. Below one third charge the app stops updating in the background altogether.

To get the best app performance and most accurate location data, BigRoad recommends that you keep your phone or tablet plugged into a power source while driving.

Back to: General

[fa icon="question"] Why does my map location sometimes seem incorrect?

First, ensure that your GPS is turned on.

  • Android

    From your phone’s home screen, select “Settings” and then “Location services” or “Location & security”.

  • iPhone or iPad

    From your phone’s home screen, select “Settings” then “Privacy” then “Location Services” and make sure Location Services is turned on, and that BigRoad is turned on within Location Services.

If your phone goes to sleep (the screen locks), it will not be tracking GPS as frequently until it wakes back up again. Once it does wake up, it may take some time to acquire GPS satellites and update your location on the map.

If your phone’s battery charge is very low, your phone may go into power saving mode and shut off GPS.

Back to: General

[fa icon="question"] How do I update to the latest version of the BigRoad app?
Android

We recommend that you set your Android phone or tablet to automatically update when you first download the app or any time that you update it from the Google Play Store. That way you will always be up to date.

If you don’t have the Google Play app set to automatically update you can go to Google Play, select “Settings”, then “My Apps” and it will tell you which apps have an update available.

iPhone or iPad

If you are using iOS 7, we recommend that you set your iPhone or iPad to automatically update when you first download the app from the App Store. That way you will always be up-to-date.

Otherwise, the App Store and/or iTunes should notify you when a new version is available.

From the App Store on your iPhone or iPad, just tap “Updates”, then press the “UPDATE” button for BigRoad when it appears in the list.

Not an Android, iPhone or iPad user?

Back to: General

[fa icon="question"] My BigRoad subscription is supposed to cost $15 per user. Why am I seeing another small fee?

BigRoad doesn’t charge you any extra or unexpected fees. We’ve been informed that some of our customers are encountering a 0.8% to 1% fee from their banks or credit card providers.

This is called a “foreign transaction” fee. It is applied even though the transaction is taking place in US dollars because BigRoad is based in Canada.

The issue is with your bank or credit card, so feel free to call them. You may be able to negotiate for a reduction or elimination of the fee. We found an article that explains this issue really well. Some banks may pass the fee on to the customer, but some banks may choose not to.

Click here to learn more.

Back to: General


Getting Started

[fa icon="question"] How do I set up a Google Play account?

To use Google Play to download Android apps, you’ll need to have a Google account with a Google email (either Gmail or a Google-hosted domain) associated with your phone or tablet. Follow these steps to add an existing Google account to your device or create a new Google account for use with Google Play:

  1. Turn on your device and tap the Google Play Store app.
  2. If you haven’t added an email account to your device, you’ll be prompted to Add a Google “Account.”
  3. Follow the instructions on the device, which will walk you through either signing into an existing Google account or creating a new Google account.

Once you have added your existing Google account or created a new account, you’ll be able to use Google Play to download Android apps.

Back to: Getting Started

[fa icon="question"] How do I change my time zone?
Android
  1. From the main BigRoad screen, tap on the menu icon in the top right corner of the screen.
  2. Tap “Settings”.
  3. Tap “My Profile”.
  4. Choose your “Home time zone” from the drop-down box.
  5. Tap “Done”.

For further instructions, please click here to go to our how-to videos page where you will find our Change Your Time Zone video.

Back to: Getting Started

[fa icon="question"] Why can’t I see my driver’s location, even though I signed up for a Fleet Trial?

You have to invite a driver to your fleet to make location, logs etc. show up in the BigRoad web app:

  1. Sign in to your BigRoad account.
  2. Click on the “Fleet” tab.
  3. Click “Users” and fill in the fields in the “New Member” section. Make sure you use the same email address the driver is currently using for BigRoad if the driver is already using the mobile app.
  4. Click “Invite New Member”.
  5. The driver will receive an invitation email with a password and a link to download the BigRoad app for his phone or tablet if he is not already doing so.
  6. The driver then has to “Sign In” with this email address and password. Make sure he does not select “Try it for free” as this will allow him to use the app without an affiliation with your fleet.

Back to: Getting Started

[fa icon="question"] What version of Android OS does BigRoad support?

Android OS version 4.1.0 or higher, on either a phone or tablet. Your Android phone or tablet must have the Google Play store app in order to download and install the BigRoad app.

Back to: Getting Started

[fa icon="question"] What version of Apple iOS does BigRoad support?

iOS 8.0 or higher on iPhone or iPad. DashLink for iOS requires iOS 9.3.5 or higher.

Back to: Getting Started

[fa icon="question"] Do I need a data plan to use BigRoad?

BigRoad requires an Internet connection to our servers when logging in, in order to automatically back up and restore your logs. We recommend you use BigRoad on a mobile device with a data plan, to allow you to sign in at any location, as well as to ensure safe backups of your records of duty status and DVIRs.

If you lose coverage temporarily, no problem! Please see What happens if I am in a location without cellular coverage? for more details.

Back to: Getting Started

[fa icon="question"] How big of a data plan should I have on my phone or tablet?

Your phone or tablet will need to have a mobile cellular network connection with a data plan appropriate for where your vehicles travel. If you travel between the USA and Canada you will need a data roaming plan. The amount of data will depend on how you are using your mobile device. BigRoad recommends a minimum 500MB plan if you stay within the USA or Canada.

If you are roaming cross-border, BigRoad recommends a 1GB data plan so you avoid excessive roaming charges if you happen to exceed your data limit.

Back to: Getting Started

[fa icon="question"] What happens if I am in a location without cellular coverage?

To maintain compliance, BigRoad only requires a connection to the Internet when you sign into the application.

When you sign in to BigRoad by entering your email address and password, records of duty status and DVIRs for today plus the past 14 days are automatically copied to your mobile device. You can now safely maintain your daily logs without any cellular connection, for as long as you are logged into BigRoad. Your logs are always automatically kept on your mobile device, and you do not need to take any action to retrieve them. Drops in coverage at any time will not impact your BigRoad experience.

If you are inspected at the roadside and don’t have a cellular connection, no problem! Please see What if I am inspected at the roadside, and I am in a location without cellular coverage? for more details.

Back to: Getting Started


Roadside Inspections

[fa icon="question"] Is BigRoad legal in the United States and Canada?

Yes. BigRoad offers both electronic logging and engine-connected solutions that are compliant with all relevant regulations in the United States and Canada. 

Additional details are available at: www.bigroad.com/inspection.

Back to: Roadside Inspections

[fa icon="question"] Can I use BigRoad to keep an electronic logbook in the United States?

Yes. The FMCSA regulations allow for the use of electronic methods to generate, sign, maintain and exchange hours of service and vehicle inspection records.

When used as an electronic logbook, you are subject to the usual paper recordkeeping requirements as outlined in § 395.8. Although inspection officials can legally inspect your logs on the device or accept faxed or emailed copies, if the official requests a paper copy you must provide it on demand. You should therefore have a printer available in your truck if you are using BigRoad as an electronic logbook.

Back to: Roadside Inspections

[fa icon="question"] Can I use BigRoad to keep an electronic logbook in Canada?

Yes. The federal hours of service regulations (SOR/2005-313) do not specify the methods that should be used to record daily logs.

Most inspectors in Canada will inspect the device or accept an electronic copy of your logs. Occasionally an inspector may request that you copy out the logs by hand to a paper logbook if they need a copy. If the inspector will not accept any other methods then you may need a printer available in your truck to provide paper copies.

Back to: Roadside Inspections

[fa icon="question"] Can I use BigRoad as an engine-connected solution in the United States and Canada?

Yes. BigRoad offers an engine-connected solution called DashLink. We also have partners that have deployed an integrated engine-connected solution using the BigRoad app.

Use of the BigRoad app as part of an engine-connected solution requires installation of a compatible hardware device that attaches to the diagnostic port of the truck.

Back to: Roadside Inspections

[fa icon="question"] Is BigRoad legal if I don’t have a printer?

Yes. Using BigRoad to create, sign, maintain and send your logs to your fleet is legal in the United States and Canada.

Using BigRoad as an electronic logbook

Although the logs are legal records of duty status, you can still receive a violation during an inspection if the inspector demands a paper copy and you are unable to provide one. You may be permitted to copy your logs by hand onto a pre-printed paper log form, but the inspector may require a machine-printed copy. It is best to have a printer available so that you can print on-demand if the inspector will only accept a machine-printed copy.

Using BigRoad with a DashLink engine connection

A printer is never required if you are using BigRoad with a DashLink engine-connected device. The inspector will inspect your logs on the device and can request paper copies from your fleet administrator. You can still choose to provide paper copies during an inspection as a convenience, at your discretion.

Back to: Roadside Inspections

[fa icon="question"] What should I do during a roadside inspection?

Remain polite and straightforward with the inspector. In some cases the inspector may not be familiar with electronic logging apps.

Using BigRoad as an electronic logbook
  1. From the main BigRoad screen, tap “Daily Logs” and then “Inspect Logs”.
  2. Choose how many days of logs you need to present for inspection. The requirement is to show the current day plus 7 days in the U.S. or 14 days in Canada. The inspector is restricted to only seeing the logs provided for inspection.
  3. Most inspectors are happy to inspect your logs on-screen using your mobile phone or tablet. You can turn the screen sideways so that the duty status graph appears larger.
  4. If the inspector would like a copy, offer to send them an email copy of the logs.
  5. In some cases, the inspector may demand paper copies. If you have a printer available in your truck, use it to produce the copies.
  6. If you don’t have a printer available then you can try to work with the inspector to provide acceptable paper copies. Many inspectors accept logs when faxed to their location or are willing to let you copy your logs from the electronic device onto pre-printed paper log forms. Always carry a backup paper logbook with you and offer to make a copy to paper. If the inspector refuses to accept any of these methods of making a paper copy then you might receive a violation.
Using BigRoad with a DashLink engine connection
  1. Give the inspector your driver card.
  2. From the main BigRoad screen, tap “Daily Logs” and then “Inspect Logs”.
  3. Choose how many days of logs you need to present for inspection. The requirement is to show the current day plus 7 days in the U.S. or 14 days in Canada. The inspector is restricted to only seeing the logs provided for inspection.
  4. Read the instructions and start an on-screen inspection. Hand the inspector your device.
  5. The inspector will inspect your logs on the device. It is not necessary to provide paper copies during a roadside inspection of an engine-connected device.

Back to: Roadside Inspections

[fa icon="question"] What if I am inspected at the roadside, and I am in a location without cellular coverage?

The BigRoad application is designed to ensure all your records of duty status and daily vehicle inspection reports required for a roadside inspection are available for display on your mobile device at all times after you sign in. Your logs are always automatically kept on your mobile device; you do not need to take any action to retrieve them. If you are inspected and don’t have an active cellular connection at the time, you will still be able to display all of your logs on-screen to an inspector. Simply follow the What should I do during a roadside inspection instructions.

A cellular connection is required in order to print, email, or fax your logs. If you are using BigRoad’s DashLink solution, you are not required to do any of the above; you may present your mobile device and driver card for inspection, as described in the DashLink section of the roadside inspection instructions. If you are using BigRoad as an electronic logbook, you may be asked to print your logs. This may require you to connect to the Internet to do so.

Back to: Roadside Inspections

[fa icon="question"] Are there any policy differences when using BigRoad as an electronic logbook across jurisdictions?

Fleets that operate across state or provincial boundaries are governed by federal rules which are enforced by local inspection and law enforcement agencies. Differences in training and technique can result in emphasis on particular violations during an inspection.

Thousands of inspections have been performed with BigRoad and most inspections use BigRoad’s inspection screens on the handheld device.

  • United States

    A few drivers have received violations for being unable to produce paper logs on-demand while using BigRoad as an electronic logbook. The number of violations is a tiny fraction of BigRoad users and often occur as part of an inspection that has revealed violations which are not related to hours-of-service compliance.

    Inspectors in some jurisdictions have been trained to demand paper copies for electronic devices that are not connected to the engine. It is best to have a printer available so that you can print on-demand if the inspector will only accept a printed copy.

  • Canada

    BigRoad has not received any reports of violations being issued in Canada against drivers using BigRoad.

    • British Columbia

      British Columbia has issued a compliance circular explicitly allowing the use of electronic logging devices and allowing the driver to produce handwritten logs manually on paper log sheets if required.

      Alberta, and Saskatchewan

      In the compliance circular released by British Columbia, it is noted that the enforcement policy has been jointly agreed to by the Provincial Hours of Service Directors in British Columbia, Alberta and Saskatchewan through the New West Partnership Agreement.

Back to: Roadside Inspections


Hours of Service and Driver Logs

[fa icon="question"] How do I change my duty status?

On the main BigRoad screen just touch the big circle icon (showing your duty status and hours remaining) and select the desired duty status.

You can also change your duty status when you are at the “Daily Log” screen by selecting the drop down list at the top of the screen.

Alternatively you can edit any log entry by tapping “Edit Logs” (if you already tapped “Daily Logs”) or touching the image of your log. Then select any of the events, and then press the “Edit” button.

For further instructions, please click here to go to our how-to videos page where you will find our Change Your Duty Status video.

Back to: Hours of Service and Driver Logs

[fa icon="question"] Can I edit my driver logs?

Yes, just like paper, you can edit or delete any log entry:

  1. From the main BigRoad screen, tap “Daily Logs”.
  2. Scroll to the bottom of the screen and tap “Edit Logs”.
  3. Use the arrows at the top of the screen to navigate to the day you wish to change.
  4. Select any of the events for that day and then press the “Edit” button. Or, tap the “Add Event” button at the bottom of the screen to create a new duty status event.

NOTE: Drivers can only edit the last 14 days. Beyond that, drivers will not have access.

For further instructions, please click here to go to our how-to videos page where you will find our View & Edit Logs video.

Back to: Hours of Service and Driver Logs

[fa icon="question"] Can I email my driver logs?

Yes, you can email your daily logs to one or more recipients from your phone or tablet.

To email your log for a single day:
  1. From the main BigRoad screen, tap “Daily Logs”.
  2. Scroll to the bottom of the screen and tap “Edit Logs”.
  3. Scroll to the bottom of the screen and tap “Email/Print...”.
  4. Tap “Email Log”.
  5. Enter the email address(es) you want and tap “Send”.

The recipient will receive an email from BigRoad with a link to the log you sent in PDF format. They can then save or print the log.

To email your logs during a roadside inspection:
  1. From the main BigRoad screen, tap “Daily Logs”.
  2. Scroll to the bottom of the screen and tap “Inspect Logs”.
  3. Choose how many days of logs you want to email for inspection.
  4. Tap “Send email”.
  5. Enter the email address(es) you want and tap “Send”.

The recipient will receive an email from BigRoad with the logs attached in PDF format. They can then save or print the log.

Back to: Hours of Service and Driver Logs

[fa icon="question"] Can I print my driver logs?

Yes, you can print your logs online or through the mobile app on your phone or tablet.

To print your logs online from the BigRoad web application:
  1. Sign in using the same email address and password that you use on your mobile device.
  2. Select yourself on the map, or in the driver list.
  3. Select the day you want to print.
  4. Select “Daily Logs”
  5. Select “View PDF” and then print from your PDF viewer’s “File” menu.

If you don’t have Adobe Acrobat Reader (required to view PDF documents), you can download it here.

To print your logs from the BigRoad Android app:

You can print directly from your phone or tablet to a Bluetooth or Wi-Fi printer. An Internet connection is required to print the logs.

  • To print your log for a single day:
    1. From the main BigRoad screen, tap “Daily Logs”.
    2. Scroll to the bottom of the screen and tap “Edit Logs”.
    3. Scroll to the bottom of the screen and tap “Email/Print...”.
    4. Tap “Print Log”.
    5. Select the app you wish to use to print.
    To print your logs during a roadside inspection:
    1. From the main BigRoad screen, tap “Daily Logs”.
    2. Scroll to the bottom of the screen and tap “Inspect Logs”.
    3. Choose how many days of logs you want to print for inspection.
    4. Tap “Print”.
    5. Select the app you wish to use to print.

Depending on the printer you are using, there may be a specific app for you to use:

If you don’t have an app to print with, or any of the above apps do not work, we recommend PrinterShare Mobile Print. You will also need to purchase PrinterShare Premium Key to use this app.

To print your logs from the BigRoad iPhone or iPad app:

You can print directly from your iPhone or iPad to an AirPrint-compatible printer. An Internet connection is required to print the logs.

  • To print your log for a single day:
    1. From the main BigRoad screen, tap “Daily Logs”.
    2. Scroll to the bottom of the screen and tap “Edit Logs”.
    3. Scroll to the bottom of the screen and tap “Email/Print...”.
    4. Tap “Print Log”.
    5. Select a printer and tap “Print”.
    To print your logs during a roadside inspection:
    1. From the main BigRoad screen, tap “Daily Logs”.
    2. Scroll to the bottom of the screen and tap “Inspect Logs”.
    3. Choose how many days of logs you want to print for inspection.
    4. Tap “Print”.
    5. Select a printer and tap “Print”.

Printing from an iPhone or iPad requires an AirPrint-compatible printer or a Mac with a shared printer attached on the same Wi-Fi network as your iPhone or iPad. Click here to learn more about AirPrint and get a list of compatible printers.

Back to: Hours of Service and Driver Logs

[fa icon="question"] Can I view my driver logs on the web?

Yes, you can access your BigRoad account from any computer connected to the Internet using a web browser. Just click on BigRoad Fleet Sign-in. Sign in with the same email address and password you use on the mobile app.

If you have only used the mobile app prior to signing in to the web application then you will have to enter your fleet information to view your logs.

After the 30-day free trial, access to the BigRoad web application costs $15 per month per user.

Back to: Hours of Service and Driver Logs

[fa icon="question"] What are the hours of service (HOS) rules?

Hours of service rules regulate when a driver can operate a commercial motor vehicle. For more details, see the FMCSA Summary of Hours of Service (HOS) Regulations for driving in the USA. Or, see Transport Canada’s HOS Regulations for driving in Canada.

Back to: Hours of Service and Driver Logs

[fa icon="question"] How did the hours of service (HOS) rules change on July 1, 2013?

On July 1, 2013, the FMCSA made a few major changes for property-carrying commercial motor vehicle drivers in the United States. Then on December 16, 2014 the enforcement of the new 34-hour restart rules was suspended. The new rest break provision is still enforced:

  • Rest breaks: You can only drive if less than 8 hours have passed since you last took a break of at least 30 minutes (off-duty or sleeper berth).

The BigRoad mobile app tells you how much time you have until your next rest break and how much time you must wait until a rest break is completed.

The app will be updated if there are any further changes to 34-hour restart rule enforcement.

You can find out more about the new US property-carrying motor vehicle rules here:

Back to: Hours of Service and Driver Logs

[fa icon="question"] What is the roadside inspection risk dashboard?

This dashboard looks at each driver’s duty cycle, duty status, and recent daily logs to help you find and correct log errors before they result in citations from roadside enforcement officers.

At the top of the dashboard is a summary of the number of drivers and daily logs that have at least one violation. Below that, a table ranks drivers from most to least risky so that you can help just the drivers who need it, minimizing your risk as quickly as possible.

In general, the more red you see, the worse the situation is. The more green, the better.

How it works

BigRoad continually checks the recent daily logs for each driver in your fleet. The number of days checked corresponds to the number of logs examined by enforcement officers in each jurisdiction:

  • For drivers with a U.S. duty cycle, the last 8 days’ logs are checked.
  • For drivers with a Canadian duty cycle, the last 15 days’ logs are checked.

Back to: Hours of Service and Driver Logs

[fa icon="question"] Which HOS rule violations can BigRoad detect and warn me of?

BigRoad detects most form and manner errors including missing daily log information and inconsistencies in odometer and distance values. Vehicle inspection reports are also checked for form and manner errors, and for missing signatures.

Our mobile and web applications also warn when a driver has driven after running out of drive time and when a driver continues driving without taking a required break.

These types of violations are the ones most commonly found during a roadside inspection, and are generally avoidable. The BigRoad mobile app clearly marks form and manner violations with a small yellow triangle, highlights past instances of driving without enough available drive time, and as drive time decreases, shows the remaining time in different colors to warn the driver of an impending violation.

The BigRoad web application includes all of these indicators as well so that fleet staff can help the driver. It also includes a Roadside Inspection Risk dashboard that gives a complete overview of potential violations across the entire fleet.

Back to: Hours of Service and Driver Logs


Vehicle Mileage Reporting

[fa icon="question"] Can I use BigRoad to track my vehicles?

Yes, the BigRoad app uses the GPS receiver in the driver’s phone or tablet to keep a record of the truck route throughout the day.

Back to: Vehicle Mileage Reporting

[fa icon="question"] How accurate is BigRoad’s vehicle tracking?

The BigRoad app records the GPS position frequently, creating a very accurate route history of each truck. To achieve the best results, the device should be mounted in a location that has good GPS reception and it should be connected to power at all times while the truck is moving.

When the phone or tablet is not connected to power, the BigRoad app records the GPS position less frequently so that the battery is conserved.

Back to: Vehicle Mileage Reporting

[fa icon="question"] Can I see the mileage for the trucks in my fleet?

Yes, the BigRoad web application has a detail page for each truck in your fleet under the “Trucks” tab. This page shows the total mileage and mileage per jurisdiction for each day. The mileage shown is from the GPS only and is not based on any odometer readings, so it may differ from the mileage reported on a driver’s daily log.

Looking at a truck’s GPS mileage is a good way to verify mileages for driver logs or paper trip sheets.

Back to: Vehicle Mileage Reporting

[fa icon="question"] Can I use BigRoad for IRP and IFTA reporting?

BigRoad can be used as part of preparing the required IRP & IFTA paperwork. The BigRoad web application has a vehicle mileage report available under the “Reports” tab which provides the total mileage for each truck and the entire fleet within each jurisdiction. This information can be combined with fuel purchase and other information to prepare your IRP & IFTA paperwork.

Back to: Vehicle Mileage Reporting

[fa icon="question"] Does BigRoad automate my monthly, quarterly and yearly filing of IFTA paperwork?

BigRoad does not produce IFTA paperwork for submission at this time. You can use BigRoad to report on the mileage driven in each jurisdiction over each reporting period. The resulting report will be stored on BigRoad’s servers, and you can download the results as an Excel spreadsheet or print them for your records.

Back to: Vehicle Mileage Reporting

[fa icon="question"] How accurate is the BigRoad vehicle mileage report?

The vehicle mileage report uses the odometer readings for each truck as reported on your driver logs, so the reported total mileage is very accurate. The state and provincial mileage amounts are calculated by using the GPS trip recorded for each truck and applying it to the odometer readings. This is very accurate as long as you have good GPS data coming from each truck. You should have every device plugged in to a power source while the truck is moving to receive accurate jurisdictional mileage.

Back to: Vehicle Mileage Reporting

[fa icon="question"] Can BigRoad keep track of all of my mileage automatically so that my drivers no longer need to enter odometer information?

Yes, although this is not recommended. The vehicle mileage report will provide a total of all the GPS mileage seen for a truck even if no odometer readings were found for it. This is less accurate than reporting mileage based on odometer readings.

Back to: Vehicle Mileage Reporting

[fa icon="question"] How does the vehicle mileage report find odometer readings for each truck?

Odometer readings are taken only from driver daily logs. To be used for mileage reporting, each daily log should be prepared with the following in mind:

  • The “trucks” field should contain the truck number of a single truck that was driven for the day and which exactly matches the truck number as used throughout the fleet.
  • At least one of the “start” and “end” odometer readings should be filled in for the day—preferably both.
  • The odometer readings entered as part of a DVIR inspection are not used for the vehicle mileage report.
  • Any irregular odometer readings will be reported as an exception in the vehicle mileage report.

Back to: Vehicle Mileage Reporting


Vehicle Mileage Troubleshooting

[fa icon="question"] What are some general things I can do to reduce the number of exceptions I get when running a vehicle mileage report?

Reducing exceptions can be accomplished by ensuring your fleet is creating good GPS records for each truck and your drivers are filling in their daily logs correctly. We recommend:

  • Drivers should always be running the BigRoad app while they are driving.
  • Phones and tablets should be mounted in the truck in a way that provides good GPS reception.
  • Phones and tablets should always be plugged in to a power source while driving.
  • At the start of every shift, or any time a driver changes trucks, they should ensure that they are signed-in to the correct truck.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] How do I fix the exception: “The odometer unit was not set for this truck”?

Click on the truck number link from the exception, which takes you to the “Trucks” tab with the truck selected. At the top of the page to the right of the truck number you should see an “Edit” button. Click this button to edit the details of the truck.

Select the correct odometer unit for the truck and click the “Save” button. All odometer readings for the truck will now be interpreted in the selected units.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] Can I use BigRoad for IRP and IFTA reporting?

BigRoad can be used as part of preparing the required IRP & IFTA paperwork. The BigRoad web application has a vehicle mileage report available under the “Reports” tab which provides the total mileage for each truck and the entire fleet within each jurisdiction. This information can be combined with fuel purchase and other information to prepare your IRP & IFTA paperwork.

[fa icon="question"] Why do I have unknown jurisdictional mileage for some of my trucks?

The vehicle mileage report uses the GPS receiver in the driver’s phone or tablet to keep a record of the states and provinces driven in throughout the day. The odometer readings from the driver’s daily logs are used to get accurate mileage for each truck. Mileage is reported as “Unknown” when the driver’s daily logs have mileage for a truck but there is no matching GPS record.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] Why would there not be a matching GPS record for a truck?

Some of the reasons a matching GPS record would not be found are:

  • The driver was not running the BigRoad app while driving.
  • The wrong truck number was entered in the daily log.
  • The driver did not sign in to the correct truck in the BigRoad app.
  • The distance recorded by the GPS was too different from the distance recorded in the daily logs, so it was not considered to be a match.
  • The phone or tablet was not plugged in and was out of battery power.
  • The phone or tablet was unable to get a GPS signal

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] How can I investigate an exception which says that mileage was added to the unknown jurisdiction?

This exception means that mileage was entered in the daily logs but no matching GPS record for the vehicle could be found. You might see a message like:

  • The odometer mileage of 650 mi, with readings of 580050 - 580700 was added to the unknown jurisdiction since no GPS mileage was recorded.

    No GPS mileage was recorded on days where the driver logs said there was mileage driven in the vehicle. Usually the driver has not signed-in to a truck or is signed-in to the wrong truck. Sometimes the driver was not running the app or their phone was off.

  • GPS mileage was 150 mi (over 5 days) but odometer mileage was 2500 mi, with readings of 580000 - 582500. The odometer mileage was added to the unknown jurisdiction and the GPS mileage was ignored, since the odometer values were considered to be correct and the GPS mileage differed too much to use it to assign jurisdictions.

    Some GPS mileage was recorded, but it doesn’t seem to match the odometer readings from the daily logs. Perhaps on some of the days the driver’s phone ran out of battery power, or they turned off the phone. If your drivers often switch trucks, sometimes the problem is that they are signed-in to the wrong truck.

You can click on each of the odometer readings to link to the driver log the reading came from. When looking at the driver log you can switch to the “Trip Sheet” tab to see the GPS record for the driver on that day. Some things to look for:

  • If there was a message saying, “No GPS information recorded” then there was no GPS record for that driver on the day. Perhaps they were not running the app or had their phone off.
  • If there was a route shown but it is for “Unknown Truck” then the driver was not signed-in to a truck while driving.
  • If there was a truck number shown with the route, check if it was an exact match with the truck number entered in the daily log. If the trip sheet had the wrong truck number then the driver was signed-in to the wrong truck while driving.
  • Check for typos in the odometer values entered on the daily logs.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] Why do I get the exception: “No driver logs found even though GPS mileage was recorded”?

This exception means that there was a GPS record for the truck but none of the drivers in the fleet had the truck number in their daily logs for the day. This does not affect the mileage report, since the GPS mileage is added to the totals—it is a warning that your driver logs might be incorrect, since some driver should be reporting that they drove the truck.

This can also happen if a driver was signed-in to the BigRoad app for a different truck than the one they were actually driving.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] The GPS mileage for some drivers is showing miles when they were off-duty such as after work and on weekends. How can I avoid this?

When a driver takes the phone or tablet with them while off-duty but still signed-in to a truck, BigRoad continues to record the truck’s position since the driver might change their duty status later or have missed a duty status change. To ensure your mileage reports are accurate:

  1. Prefer devices that are attached to the truck and are not for personal use. You can then be sure that the position shown is always the position of the truck and not the driver.
  2. Drivers who are taking the device with them when off-duty should sign out of BigRoad and then sign back in before going back on-duty.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] What if a driver forgets to sign in for a day or is signed-in to the wrong truck? Can I go back and fix incorrect mileage amounts?

There is currently no way to enter jurisdictional miles manually into the BigRoad app or to fix incorrect values. Instead, if you download the vehicle mileage report as an Excel spreadsheet you can manually adjust the amounts as required before using them.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] What about team drivers?

Team drivers are not currently supported by the BigRoad app. When viewing truck mileage details for a truck driven by team drivers, only one driver’s device will be shown. If both drivers were always in the vehicle at the same time, then the trips taken by both drivers should be identical and the mileage report should be accurate even though an exception will be shown in the report.

Back to: Vehicle Mileage Troubleshooting

[fa icon="question"] What about exempt miles, personal conveyance, permitted travel, or travel in jurisdictions not part of the IFTA agreement?

The vehicle mileage report provides the raw mileage for each truck across all the jurisdictions it traveled in for the report time period. It does not track or report on any special allocation of miles or jurisdictional requirements.

Back to: Vehicle Mileage Troubleshooting


DashLink

[fa icon="question"] What is DashLink?

BigRoad DashLink is the world’s easiest electronic logging device (ELD) that is compliant with U.S. AOBRD (395.15) and Canadian Electronic Recording Device (SOR/2005-313) regulations. With DashLink, BigRoad records driving time automatically so that logs are easily and accurately created.

Back to: DashLink

[fa icon="question"] How does it work?

The DashLink device is plugged into a vehicle’s diagnostic port (or otherwise connected to the vehicle’s engine), and the BigRoad mobile app is used to configure the vehicle for use in the engine-connected mode.

Back to: DashLink

[fa icon="question"] What are my electronic logging options with BigRoad?

Electronic Logbook:

  • No hardware connection to the truck
  • Driver enters duty time like on paper
  • Printer

DashLink:

  • Connected to the truck
  • Drive time is recorded automatically, on-duty time is entered by the driver
  • No printer

Back to: DashLink

[fa icon="question"] Why should I use DashLink instead of an Electronic Logbook?
  • Logs are easier to create (trucks and odometer values are automatically recorded)
  • More accurate record of driving time
  • No need for a printer in the vehicle
  • Hassle-free roadside inspections and log audits

Back to: DashLink

[fa icon="question"] Will DashLink be compliant with the upcoming ELD mandate?

Now that the ELD mandate regulations have been finalized, BigRoad is in the process of updating DashLink to comply with the new regulations. Once updated, DashLink will be usable as either an AOBRD or an ELD.

Additionally, if you install DashLink prior to the December 2017 implementation deadline for ELD, you can continue to use DashLink as an AOBRD until December 2019, at which point use of AOBRDs will no longer be permitted.

Back to: DashLink

[fa icon="question"] What trucks are supported by DashLink?

All heavy duty trucks and motorcoaches  are supported by DashLink.

Other vehicles (e.g. pick-up trucks, cube vans) manufactured after 2008 are also supported.

Note that the BigRoad app can be used in vehicles that do not support DashLink by keeping a printer in the cab and using the BigRoad app as an electronic logbook.

Back to: DashLink

[fa icon="question"] What mobile devices are supported by BigRoad DashLink?

Mobile devices running Android can be used with BigRoad DashLink. Support for iOS will be included in an upcoming release.

Back to: DashLink

[fa icon="question"] How does BigRoad DashLink differ from Electronic Logbook?

The engine-connected regulations introduce the following changes:

  • A truck is configured with a DashLink device which provides engine diagnostics information to the BigRoad mobile app (and a printer is not required in the vehicle).
  • Driving duty status (DR) events are automatically recorded and cannot be modified by the driver.
  • Once submitted, the driver cannot make any further changes to the log. Fleet administrators can then edit a submitted log, and these edits are visible to roadside inspectors.
  • When requested during an audit, engine use, road speed, and miles driven are available.

Back to: DashLink

[fa icon="question"] How do I install the DashLink device in a truck?

Simply plug the device into the diagnostic port of the truck and configure the vehicle using the BigRoad mobile app. See the DashLink Install Guide for details.

If you prefer a professional installation service to install DashLink devices please contact BigRoad.

Back to: DashLink

[fa icon="question"] How do I set up my fleet to use DashLink?
  1. Ensure that all of your Android devices are running a recent version of the BigRoad mobile app.
  2. Train your drivers on how to use a DashLink equipped vehicle (see the question “What do I need to do before driving a DashLink equipped truck?”).
  3. Install a DashLink device in each truck. For trucks that are not supported by DashLink (see “What trucks are supported by DashLink?”) you can use the BigRoad app without DashLink.

Back to: DashLink

[fa icon="question"] Can some trucks in my fleet use DashLink and some use Electronic Logbook?

Yes. Trucks that do not have a DashLink device can be used with the BigRoad app as an electronic logbook with a printer on-board.

Back to: DashLink

[fa icon="question"] What does “Driving with sensor failure” mean?

You will see this warning when DashLink is not connected to the truck when motion is otherwise detected.

In order to drive a DashLink equipped truck, the DashLink must be in working order and connected to the BigRoad mobile app. Ensure your mobile device is in the cab of the vehicle, Bluetooth is enabled, the DashLink device is plugged in, and your truck is on. If the DashLink device is broken you must switch to paper logs until it can be repaired or replaced.

Back to: DashLink

[fa icon="question"] Can drivers switch between trucks that have DashLink and trucks that do not have DashLink?

Yes. Drivers can switch between trucks with and without DashLink with no issue. The driver’s hours of service logs will be carried between trucks like usual.

Back to: DashLink

[fa icon="question"] How do I fix mistakes in my logs for a DashLink equipped truck?

In your hours of service logs for a DashLink equipped truck the Driving (DR) duty status is determined by the DashLink device and cannot be edited using the mobile app (a duty status other than Driving may be edited). Once a log day that includes use of a DashLink equipped truck has been signed by the driver then no further edits are allowed using the mobile app.

Mistakes can be fixed by a supervisor using the BigRoad web application. Simply view the person page for the driver, click Daily Logs, navigate to the appropriate day, and select Edit Logs. Note the driver must sign the log before a supervisor can edit the log. The original log signed by the driver is saved as required by the AOBRD rules.

Back to: DashLink

[fa icon="question"] What do I need to do to drive a DashLink equipped truck?

Ensure you are running a recent version of the Android application on your mobile device. Switch to the truck like usual, ensure your Android device is plugged into a charger, and simply start driving.

You must have a copy of the BigRoad AOBRD driver card and a blank logbook in your truck. You may be required by a roadside inspector to produce these items.

When bringing your mobile device away from the truck (for example, driving home after a shift) be sure to sign out or switch to “Unknown or no truck”.

Back to: DashLink

[fa icon="question"] Can I disable DashLink in a vehicle?

It may be necessary to disable DashLink in a vehicle. For example if the unit is malfunctioning, or it needs to be driven by a driver without a compatible mobile device.

DashLink can be disabled by editing the truck on app.bigroad.com (as an admin) and choosing the “DashLink: None” option.

It is not possible to disable DashLink in a truck from the BigRoad mobile app.

Back to: DashLink

[fa icon="question"] What does “Sensor failure: fast odometer” mean?

Similar to “Sensor failure: slow odometer”.

This is a permanent error. It means that DashLink is functioning correctly and is connected, but the truck’s engine is reporting inconsistent odometer and speedometer readings. When this happens, DashLink cannot be used with the truck and must be disabled. See this FAQ entry for instructions on disabling DashLink.

It is possible the odometer/speedometer sensors in the truck are broken and should be repaired.

Back to: DashLink

[fa icon="question"] What does “Sensor failure: truck not reporting road speed” mean?

This means that the truck’s engine is not consistently reporting speed readings.

Before seeing a mechanic, please drive while connected to DashLink for a few seconds. If your speed sensor is working, any positive sensor reading will clear the error immediately.

If the error is not cleared, DashLink cannot be used with the truck and must be disabled until the truck’s sensors can be repaired. See this FAQ entry for instructions on disabling DashLink.

Back to: DashLink

[fa icon="question"] What does “Sensor failure: truck missing road speed data” mean?

This occurs when vehicle motion is detected, but DashLink has not received valid road speed sensor data. When this happens, DashLink cannot be used with the truck and must be disabled. See this FAQ entry for instructions on disabling DashLink.

DashLink can only be used with this truck after its road speed sensor is repaired.

Back to: DashLink

[fa icon="question"] What does “Sensor failure: wrong version of DashLink” mean?

This occurs when a vehicle requires a specific version of DashLink but a driver attempts to use an older DashLink device with the vehicle. The driver won't be able to use DashLink until he is given an appropriate device. See this FAQ entry for instructions on disabling DashLink in the meantime.

[fa icon="question"] What is an odometer gap and how do I fix it?

Odometer gaps occur when a vehicle has been driven without a DashLink connected for an extended distance (>6 mi).  At this time, these gaps cannot be “fixed” as they represent mileage tracked by DashLink that is not attributed to a driver.  In an upcoming release, BigRoad will allow annotations of this drive time per AOBRD and ELD guidelines.

There are several potential causes for this scenario:

1. Connection to the vehicle diagnostic port is insecure

Please ensure the connection between DashLink and the vehicle’s diagnostic port is secure, and that the locking collar is locked tightly, per the Install Guide.

2. The DashLink device is being disconnected and reconnected by the operator

There are many reasons this can occur.  Drivers may disconnect a DashLink when using a vehicle for personal use - in this scenario, enabling Personal Conveyance for your fleet will allow your drivers to continue using DashLink reliably for personal vehicle usage, without creating HoS compliance issues.  

There are other scenarios where a driver may intentionally disconnect the DashLink connection.  These scenarios are beyond the scope of this document.

3. The DashLink device is being moved back and forth between two or more trucks

DashLink is designed to be paired with a specific vehicle, and not to move with the driver.  For most customers, moving a DashLink from one truck to another should be an infrequent scenario.

Please ensure the drivers are not moving DashLinks with them from truck to truck, unless they are also following the Install Guide in every case to move a DashLink to a new vehicle.  In some cases, the DashLink may need to be disabled first.

4. The vehicle is being driven by team drivers or slip-seat drivers who do not belong to the same fleet

If more than one driver is driving a DashLink-equipped vehicle, please ensure that all  drivers of the vehicle are using the BigRoad application and belong to your fleet.  If this is not feasible, gaps will occur.

Back to: DashLink

[fa icon="question"] What do I do for a roadside inspection when I’m driving a DashLink equipped truck?

Show the inspector the BigRoad AOBRD Driver Card and inform him or her that you are using an AOBRD-equipped vehicle. You are not required to be able to print a paper copy of your logs. Perform the inspection as usual.

Back to: DashLink

[fa icon="question"] How do I enable Personal Conveyance for my fleet?

The default setting for Personal Conveyance is at the fleet level. Out-of-the-box, the feature is set to the disabled state in the software. Only an administrator or a manager with the appropriate privileges can enable or activate the Personal Conveyance feature for drivers.

To enable Personal Conveyance, an administrator will need to sign into the BigRoad web app. Once signed in, the administrator will select the ‘Fleet’ Tab from the top menu. On the ‘Fleet’ Tab, click the ‘Edit’ button in the top right-hand corner. This will show the rules and exceptions selected for the fleet.

Scroll to the bottom of the ‘Fleet’ tab page. A checkbox to enable the Personal Conveyance functionality is found here. To enable this feature, ensure the checkbox is selected.

Back to: Personal Conveyance

[fa icon="question"] How to start Personal Conveyance mode?

To start Personal Conveyance mode, a driver must first sign into the mobile app.

Once on the BigRoad app’s home screen, a driver can select the appropriate duty status by clicking on the large grey Duty Status button. The options available for the driver are presented from the button in a dropdown menu. The duty statuses available for selection are: ‘Off Duty’, ‘Sleeper’, ‘Driving’, ‘On Duty’, ‘Begin Personal Use’ and ‘Duty Status with a Note’.

Once the driver selects the option ‘Begin Personal Use’, the duty status will display as ‘Off Duty - Personal’. If ‘Automatic Duty Status’ is enabled by the driver, the duty status will automatically update to ‘Off Duty Driving - Personal’ when the truck begins to drive.

If ‘Automatic Duty Status’ is not enabled by the driver, they will need to update the duty status button manually to ‘Off Duty Driving - Personal’.

When manually changing the duty status button, the BigRoad app allows drivers to include a note for why Personal Conveyance status was used. If the ‘Automatic Duty Status’ is enabled, a driver will have to edit the log in order to type in a note on their Personal Conveyance needs.

BigRoad strongly recommends to attach a note for each and every use of Personal Conveyance. The information supplied in this note will be particularly important during an inspection or audit.

Back to: Personal Conveyance

[fa icon="question"] How does Personal Conveyance mode show up on the log grid?
a. Mobile App: Edit Logs Mode

When the log is in Edit Mode, the log grid will display the typical entries for each of the duty statuses along with an additional line item at the bottom of the grid marked PC for the Personal Conveyance status.

In the duty status details section below the log grid, the series of log events is displayed. In this breakdown, the driver duty status will appear as ‘Off Duty’ but with a note that it was for Personal Conveyance.

Any accompanying notes will be available in that entry. Any updates or changes to the logs can be performed in this section.

b. Mobile App: Inspection Mode

When the log is in ‘Inspection Mode’, the log grid will display the typical entries for each of the duty statuses - however - Personal Conveyance does not show up on the log grid as a separate line item. In Inspect Mode, Personal Conveyance is displayed as ‘Off Duty’ time only on the log grid.

In the duty status details reporting section below the log grid, the series of log events is displayed. In this breakdown, the driver duty status will appear as ‘Off Duty’ but with a note that it was for Personal Conveyance.  

Any accompanying notes will be available in that entry. No updates or changes to the logs can be performed in this section. 

c. Web App: PDF Format

When the log has been saved to a PDF, the duty status reporting document does not include a Personal Conveyance line item on the log grid. In the PDF format, Personal Conveyance will be marked as ‘Off Duty’ time.

In the duty status details section below the log grid on the PDF, the series of log events is displayed. In this breakdown, the driver duty status will indicate Personal Conveyance in the ‘Location & Remarks’ column.

d. Web App: Personal Page

When the log is being viewed from the ‘Daily Logs’ tab on the driver’s personal page, the log grid will display a line item for Personal Conveyance just as in ‘Edit Logs’ mode. 

In the duty status details section below the log grid on the ‘Daily Logs’ tab, the series of log events is displayed with Personal Conveyance shown in the Duty Status column.

Any notes entered in when changing to Personal Conveyance mode would appear in the Notes column.

Back to: Personal Conveyance

[fa icon="question"] How does Personal Conveyance mode work when driving/not driving?

Once the driver selects the option ‘Begin Personal Use’, the duty status will display as ‘Off Duty - Personal’.

If ‘Automatic Duty Status’ is enabled by the driver, the duty status will automatically update to ‘Off Duty Driving - Personal’ when the truck begins to drive.

If ‘Automatic Duty Status’ is not enabled by the driver, they will need to update the duty status button manually to ‘Off Duty Driving - Personal’.

Back to: Personal Conveyance

[fa icon="question"] How to edit in mobile app?
a. In the BigRoad electronic logbook

Log into the BigRoad electronic logbook. From the home screen, select ‘Daily Logs’. From this screen, select the ‘Edit Logs’ button and with the navigation arrows provided, locate the day that you would like to edit.

Scroll to the log event from the selected day and click the ‘Edit’ button located to the right of the screen. From this screen, you can adjust the duration, time of day, odometer, etc. of the Personal Conveyance time entry.

Users can also adjust other duty status time to Personal Conveyance and vice versa.

b. In DashLink

DashLink drive time cannot be edited by the driver.

Drivers have 24 hours to update their logs but can only change status from ‘Off Duty Driving’ to ‘Driving’ and vice versa. The duration of the drive and the odometer reading can only be updated by the administrator.

A new log will be created for these changes and an original copy will be stored. Both logs and the accompanying drive status and log event information can be accessed at any point in the future by auditors.

Back to: Personal Conveyance
[fa icon="question"] How to edit in web app?
Driver

Sign into the web app at bigroad.com. Locate the drive line in the upper right corner of the app. Here you will find the name of the driver and truck whose logs you want to edit. Ensure that it is your duty status record that you are editing.

From the drive line drop down menu, click on the ‘My Profile’ option. This selection will present all information about the driver, truck and their associated logs.

Scroll down and select the ‘Daily Logs’ tab. From this view, select the day to edit with the navigation arrows provided and then click ‘Edit Log’.

New events can be added and existing events can be changed by clicking the ‘Edit’ button in the right hand column for the event in question. After the edits have been made, select ‘Save’.

Back to: Personal Conveyance

[fa icon="question"] How to end Personal Conveyance mode?

To end Personal Conveyance mode, select the grey Duty Status button on the home screen and from the dropdown options presented, select ‘End Personal Use’. The duty status will change to simply ‘Off Duty’.

A driver can also exit Personal Conveyance mode by signing out of the app after they stopped driving.

Back to: Personal Conveyance

[fa icon="question"] When can I use Personal Conveyance?

Personal Conveyance is to be used for personal driving that is not related to any shipment or load. That is, the truck should be unladen.

Some examples of acceptable Personal Conveyance uses include driving home from the terminal, any personal errands or going out to eat. An abuse of Personal Conveyance would be an instance where a driver is using it to get to their next location, or closer to it, without increasing their on duty driving time.

For more information on Personal Conveyance, please check the FMCSA regulations found here: FMCSA Guidance on Personal Conveyance

Back to: Personal Conveyance

[fa icon="question"] What do auditors think about Personal Conveyance?

Personal Conveyance is a bit of a grey area in the current FMCSA regulations.

The important thing for any auditor will be to assess any obvious abuse of Personal Conveyance. That is, multiple Personal Conveyance entries during a given time period. It is for this reason why BigRoad strongly recommends to attach a note to all instances of Personal Conveyance.

BigRoad also recommends ensuring that all your logs are accurate and any other aspects of an inspection are up to the appropriate regulatory standards. If an auditor notices several violations or red flags that are unrelated to the logs, such as anything with the truck appearance, they might be more likely to scrutinize and question a driver’s Personal Conveyance time.

A driver must ensure their Personal Conveyance time is within the legal guidelines or they may receive a citation.

Back to: Personal Conveyance

 

Questions?

Our sales team is happy to help:
Call 1-888-305-8777 or email sales@bigroad.com.