|Role Type:||Full-Time, 6 Months Contract|
|Experience:||Minimum of 2 years in customer support and administration in a tech/software role|
At Fleet Complete we are invested in your success. We want you to have a job you are genuinely excited about, as well as opportunities to learn, grow and challenge yourself. If you are passionate about your career and are eager to be a key contributor to the company’s success, then this role is for you.
Reporting to the Manager, Support Operations, the role of the Bilingual Technical Support Analyst is to deliver service and support to customers across North America using and operating fleet, asset and mobile workforce management solutions, via remote connection or over the Internet. The Bilingual Technical Support Analyst will analyze the customers’ problem or issue, refer to the appropriate resource material or consult other experts and provide the appropriate solution. The successful incumbent will provide the highest level of service to the customers (internal/external) and other company departments in accordance with company policies.
As one of the fastest growing IoT (Internet of Things) companies in North America, Fleet Complete has won numerous awards since its inception in 2000 thanks to its relentless commitment to Innovation, Quality, Customer Focus, Productivity, People and Community.
We are proud to be named one of Greater Toronto’s Top Employers for 2018 and one of Canada’s Best Employers for Recent Graduates http://content.eluta.ca/top-employer-fleet-complete
Hours of Operations: Our Technical Support Centre is a 7/24/365 operation (availability to work evenings, weekends as well as holidays is required)
Location: This position is available at our Downtown Toronto and Waterloo office. Remote work can be considered depending on the circumstance, however please note that training is required to be onsite.
All applicants must possess the following:
If you are interested in applying for this role, please complete the online application here.
Fleet Complete will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. If you require accommodation during the interview process, please contact the Recruitment Team, email@example.com, 866-649-7949.
Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally-protected factors.